Privacy Policy

Last Updated: April 23, 2026

Company: Frontwell, Inc.

Contact: [email protected]

1. Overview

Frontwell provides AI receptionist services, SMS messaging, call handling, transcription, and communication management tools for businesses.

This Privacy Policy explains how we collect, use, and protect information.

2. Scope

Applies to:

• Website visitors
• Business customers
• Platform users
• End customers interacting with businesses using Frontwell

Frontwell often acts as a service provider (processor) on behalf of its customers.

3. Information We Collect

A. Account Data

• Name
• Business info
• Email
• Phone
• Login credentials

B. Call + SMS Data

• Call logs
• Recordings (if enabled)
• Voicemail
• Transcripts
• SMS content and metadata

C. Customer Data

• Names
• Phone numbers
• Contact records
• Appointment data

D. Usage Data

• IP
• Device
• Logs and analytics

E. Billing Data

• Billing details
• Subscription info

(We do not store full card numbers.)

4. How We Collect Data

• Directly from users
• Automatically via system logs
• From telecom, AI, and payment providers
• From integrations

5. How We Use Data

• Provide AI receptionist services
• Send and manage SMS communications
• Handle calls and transcripts
• Improve system performance
• Provide support
• Detect fraud or abuse

6. AI Disclosure

Frontwell uses AI for:

• Call answering
• Transcription
• Message generation

AI outputs may be inaccurate or incomplete.

7. SMS Messaging

Frontwell sends SMS messages on behalf of business clients.

• Message types: transactional, conversational, promotional
• Frequency varies
• Msg/data rates may apply

Opt-out: STOP

Help: HELP

We do not sell phone numbers or mobile data.

8. Data Sharing

We do not sell data.

We may share with:

• Telecom providers (e.g., Twilio)
• AI providers
• Hosting providers
• Payment processors

9. Retention

Typical:

• Account data: active + 1 year
• SMS/call logs: 1 year
• Recordings: ~90 days

10. Security

We use standard safeguards but cannot guarantee absolute security.

11. Your Rights

You may request access, correction, or deletion.

Contact: [email protected]

12. Updates

We may update this policy at any time.